United Airlines: Senior Data Scientist - Operations Research - Chicago, IL

Job posting

United’s Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: “Connecting people. Uniting the world.” drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.

With multiple employee-run “Business Resource Group” communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

Job Overview And Responsibilities

  • Develops the approach and methods to define and solve management problems through quantitative analysis and analytical models using operations research, machine learning, and structured programming languages* Identifies, researches, or solves large complex problems using big data and operations research and machine learning principles* Leverages understanding of the business process to identify and implement operations research solutions that will result in significant bottom-line contributions* Builds and develops operations research/optimization mathematical model applications, and provides client support leveraging operations research knowledge* Participates in model design, prototype, and model development for several efforts that occur simultaneously, and interfaces with product delivery groups* Raises concerns when scope of analysis may not align with time available and can choose an appropriate scope of analysis to conduct balancing ROI to time available* Designs analytic plan/develop hypotheses to test; understands limitations of analysis (what it can and cannot be used for) * Anticipates working team questions to data and approach* Identifies solution quality risks and on-time risks* Understands the business value, process, and expectations before focusing on choice of a technical solution* Understands the intuition behind the numbers (i.e. does it make sense?)* Provides on-going analytical services to client organizations* Communicates results to management and clients* Contributes deck content and builds the story for the deck with guidance to summarize findings * Develops and delivers presentations aligned with Ai standards* Speaks in a manner appropriate for working team and their level +1* Keeps informed about the latest analytical methods and research in the operations research and analytics fields

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.


  • Advanced degree (PhD or ABD)* Operations Research or other related quantitative discipline involving quantitative analysis and application of advanced operations research principles* Coursework or work experience with mathematical programming techniques* Coursework or work experience in model prototyping through use of optimization toolkit(s) including CPLEX, AMPL, or OPL* Coursework or work experience with C, C++, Java, R, Python, or other structured programming language* Good business, technical, verbal/written communication, presentation and sales skills. Adaptability to changing business environment* Good interpersonal skills and ability to interact with clients* Proficient with MS Office* Successful completion of interview required to meet job qualifications* Reliable, punctual attendance is an essential function of the position* Must be legally authorized to work in the United States for any employer


  • Minor in computer science and/or formal advanced computer science coursework preferred* 2+ years of professional experience in analytical field* 1+ years of airline business experience* 1+ years designing and programming/coding data structures for large-scale computer models* Experience with Julia programming language* Knowledge of United/industry data sources* Structured programming for large-scale computer models* Demonstrated ability to create business value

Job posting